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Gary Tomcik Makes Happiness the Rule, Not the Exception

“NCH Healthcare System’s chief experience officer Gary Tomcik uses positivity to amplify patient and employee happiness and advance patient rounding practices 

In the course of a twelve-hour shift, physicians, nurses, and ancillary staff interact with hundreds of people. More complexly, no patient is exactly the same. Each embodies a unique medical history, specific treatment methods, and particular questions or concerns. With caregivers responsible for a multitude of patients, how can one’s experience be individualistic? How can patients feel heard while preventing staff from feeling overwhelmed? These are the questions Chief Experience Officer Gary Tomcik seeks to answer…” 

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