Research & White Papers
Original research, analysis, and data exploring patient experience trends, outcomes, and improvement strategies.
Case Studies
Real-world examples of patient experience improvement, implementation, and measurable results.
Insights & Articles
Practical perspectives on patient rounding, HCAHPS, AI, service recovery, patient engagement, and healthcare improvement.
Patient Experience Research,
Insights & Resources
HYDRACOR CONTENT LIBRARY
Explore case studies, research, white papers, and practical insights from HydraCor on patient experience, patient rounding, HCAHPS, AI, service recovery, and healthcare improvement.
Featured Patient Experience Resources
Research, practical guidance, and fresh perspectives for healthcare leaders working to improve the patient experience.
RESEARCH & WHITE PAPERS
Transforming Patient Experience Through Technology-Enabled Communication
A Lifecycle Approach to Real-Time Engagement
Technology-enabled communication can reduce uncertainty, surface patient concerns earlier, and create opportunities for meaningful intervention throughout the care journey.
Research & White Papers
Research and practical guidance on patient experience, communication, service recovery, employee engagement, and healthcare improvement.
The Right Person for the Conversation
Selecting, Developing, and Supporting Effective Patient Experience Rounders
Who should conduct patient experience rounds? This AdvoCor white paper explores the interpersonal skills, listening behaviors, and accountability needed to create meaningful patient connections. Drawing on healthcare research, it provides a practical framework for selecting, developing, and supporting rounders who build trust, identify concerns, and ensure effective follow-through.
The Financial Impact of Patient Experience
An Analysis of HCAHPS Performance and Hospital Financial Outcomes
HydraCor research examining the relationship between patient experience, HCAHPS performance, and hospital financial outcomes using CMS data from thousands of U.S. hospitals. The analysis explores the association between Rate Hospital Top Box performance and return on assets, net margin, and operating margin.
Getting More with Less
Optimizing Your Purposeful Patient Rounding Strategy
HydraCor research examining how AI-powered prioritization, purposeful patient rounding, service recovery, and consistent follow-through can improve patient experience while focusing staff resources where they can have the greatest impact.
Sustainable Patient Experience Improvement Strategies
Turning Purposeful Rounding, Service Recovery, and Real-Time Insights Into Action
A practical framework for connecting purposeful patient rounding, service recovery, real-time insights, and AI to create a more proactive and sustainable patient experience strategy.
THE EXPERIENCE BETWEEN US
Real Moments. Real Feedback. Better Experiences.
A visual series exploring the everyday conversations, missed signals, and operational moments that shape how patients experience care.
The Quiet-at-Night Orchestra
Quiet Is Measured From the Pillow—Not the Hallway
Hospital noise is rarely caused by a single source. Conversations, equipment, doors, alarms, and routine activity can combine to disrupt rest. Understanding the experience from the patient’s perspective can help teams identify opportunities to create a quieter healing environment.
The Survey Time Machine
You Can Learn Later—or Improve the Experience Now
Traditional patient surveys can reveal important insights—but often after the opportunity to change the patient’s experience has passed. Real-time communication helps surface concerns earlier, giving care teams an opportunity to respond while the patient is still receiving care.
The Departmental Relay Race
Patients Need an Answer—Not a Tour of the Organization Chart
Patient concerns can quickly become frustrating when responsibility is passed from one department to another. Clear ownership, communication, and follow-through help teams resolve issues more efficiently and create a more coordinated patient experience.
The Executive Leader Round
The Best Leader-Rounding Tool Is Genuine Curiosity
Leader rounding is most meaningful when it moves beyond a scripted checklist. Genuine curiosity and thoughtful conversation can help leaders better understand the patient experience and uncover insights that structured questions alone may miss.
CASE STUDIES
Patient Experience Results in Practice
See how healthcare organizations are using AdvoCor to improve patient engagement, strengthen rounding programs, and drive measurable patient experience outcomes.
Parkview Health
HCAHPS Recovery and Improvement with AdvoCor
Parkview Health used AdvoCor to rebuild its patient experience program following pandemic-related staffing and resource challenges. AI-prioritized rounding and real-time patient engagement helped the organization focus care teams on patients who needed attention most—driving measurable HCAHPS improvement without adding FTE hours.
Parkview Health used AdvoCor to reinstitute patient experience programs, prioritize patient rounding, automate patient engagement, and support real-time service recovery—achieving measurable improvement across HCAHPS domains without adding FTE hours.