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Gary Tomcik Makes Happiness the Rule, Not the Exception

"NCH Healthcare System's chief experience officer Gary Tomcik uses positivity to amplify patient and employee happiness and advance patient rounding practices In the course of a twelve-hour shift, physicians, nurses, and ancillary staff interact with hundreds of people. More complexly, no patient is exactly the same. Each embodies a unique medical history, specific treatment methods, [...]

Driving the Evolution of Patient Experience

For hospitals and healthcare centers to have a competitive edge, they must not only deliver high-caliber clinical services, they must deliver an experience that patients will remember positively.

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