"NCH Healthcare System's chief experience officer Gary Tomcik uses positivity to amplify patient and employee happiness and advance patient rounding practices In the course of a twelve-hour shift, physicians, nurses, and ancillary staff interact with hundreds of people. More complexly, no patient is exactly the same. Each embodies a unique medical history, specific treatment methods, [...]
Driving the Evolution of Patient Experience
For hospitals and healthcare centers to have a competitive edge, they must not only deliver high-caliber clinical services, they must deliver an experience that patients will remember positively.