PATIENT EXPERIENCE SOFTWARE
Patient Experience Software Built for Proactive Care
AdvoCor brings patient rounding, communication, feedback, service recovery, and AI-powered insights together in one connected patient experience platform—helping hospitals identify concerns earlier and take meaningful action while patients are still receiving care.
PATIENT EXPERIENCE TECHNOLOGY
What is Patient Experience Software?
Patient experience software helps hospitals and health systems understand, manage, and improve the interactions patients have throughout their care journey. These platforms can bring together patient feedback, rounding, communication, service recovery, surveys, and experience data to give healthcare teams a more complete view of the patient experience.
Traditional patient experience programs often rely heavily on information collected after care has occurred. Modern patient experience software can help organizations gather and act on information while patients are still receiving care—creating opportunities to identify concerns earlier, respond to patient needs, and improve the experience before discharge.
AdvoCor extends this approach with AI and predictive analytics that help identify patient experience risks, prioritize opportunities for engagement, and guide care teams toward meaningful actions. By connecting rounding, communication, feedback, service recovery, and experience intelligence within one platform, AdvoCor helps healthcare organizations move from measuring the patient experience to actively managing it.
A SMARTER APPROACH TO PATIENT EXPERIENCE
From Measuring Patient Experience to Managing It
AdvoCor helps healthcare organizations move beyond traditional measurement to a proactive, connected approach—using real-time information, AI, and predictive analytics to drive meaningful action while patients are still receiving care.
Measure
Collect patient feedback, rounding data, surveys, and communication insights from across the care journey.
Understand
Unify and analyze experience data to reveal trends, identify opportunities, and understand what matters most to patients in real time.
Predict
Use AI and predictive analytics to identify emerging concerns, experience risks, and opportunities for proactive engagement.
Act
Guide care teams with prioritized, actionable insights so they can address patient needs, resolve issues, and improve the experience before discharge.
POWERFUL CAPABILITIES. REAL IMPACT.
What Patient Experience Software Can Do
AdvoCor connects the tools, data, and intelligence healthcare organizations need to understand patient needs, engage patients in real time, and turn experience insights into meaningful action.
Patient Rounding
Standardize rounding across departments with configurable workflows, real-time visibility, and actionable patient insights.
Service Recovery
Identify concerns in real time, assign follow-up actions, track resolution, and close the loop with patients.
Patient Communication
Engage patients and families with timely, relevant communication before, during, and after care.
AI & Predictive Analytics
Use AI and predictive analytics to identify experience risks, prioritize patients, and guide proactive engagement.
Feedback & Surveys
Capture patient feedback across channels and turn responses into actionable experience insights.
Experience Intelligence
Bring experience data together to reveal trends, understand performance, and support continuous improvement.
AI FOR PATIENT EXPERIENCE
Identify Patient Experience Risk Before It Becomes a Problem
AdvoCor uses AI and predictive analytics to analyze patient information and historical experience data, helping care teams identify at-risk patients, prioritize engagement, and take meaningful action while patients are still receiving care.
Predict Risk Earlier
Prioritize the Right Patients
Guide Meaningful Action
AdvoCor analyzes patient information and experience data to identify patients who may be at greater risk for a negative experience—before a traditional round or survey reveals a concern.
Risk-based prioritization helps care teams focus attention where it may matter most, rather than relying only on scheduled rounds or attempting to engage every patient in the same way.
AdvoCor uses identified risks to help guide team members toward relevant interactions and actions, creating opportunities to address concerns while the patient is still receiving care.
From prediction to intervention.
Identify risk. Prioritize attention. Guide the interaction. Take action before discharge.
ONE CONNECTED PATIENT EXPERIENCE PLATFORM
Connect the Patient Experience Across the Care Journey
AdvoCor connects patient rounding, communication, feedback and surveys, service recovery, and experience intelligence within one platform—helping healthcare teams turn information from across the patient journey into coordinated action.
Patient Interaction
Every encounter creates an opportunity to better understand and improve the patient experience.
Improve the Experience
Address concerns earlier, measure outcomes, and continuously improve the experience of care.
Capture & Connect
Bring together rounding, communication, surveys, and patient feedback across the care journey.
Coordinate Action
Turn patient insights into prioritized actions, guided interactions, and service recovery.
Understand & Predict
Use AI and predictive analytics to identify experience risks, trends, and opportunities for engagement.
PATIENT EXPERIENCE RESULTS
Turn Patient Experience Strategy Into Measurable Improvement
AdvoCor helps healthcare organizations turn patient experience intelligence into action. By connecting proactive engagement, prioritized rounding, real-time communication, and service recovery, teams can address concerns earlier and create measurable improvements in the experience of care.
+8
+30
points
Rate Hospital 9/10
Top Box
points
Would Recommend
Top Box
+11
points
Care Transitions
Top Box
80%
reduction
Nurse Call light usuage
What Makes a Round Valuable?
Explore what makes patient rounding valuable from the patient’s perspective, including connection, communication, responsiveness, trust, and follow-through.