The Human Side of Automation
Technology Starts the Conversation.
Your Team Makes the Difference
AUTOMATED OUTREACH
A Timely Check-In, Automatically Sent
Optimus sends a personalized pre-visit text that opens the conversation early—so patients can confirm details, ask questions, or signal a need before the appointment begins.
Human Followup
A Real Response
When It Matters Most
When a patient needs more than an automated check-in, Optimus helps your team step in quickly with a personal response, reassurance, and support.
Why Optimus is Different
Reach More Patients.
Without Adding More Work.
Scalable
Patient Rounding
Automatically engage more patients through personalized text outreach, expanding rounding coverage without requiring additional staff time for every interaction.
Earlier
Service Recovery
Identify patient concerns as they arise, giving care teams an opportunity to intervene and resolve issues before discharge.
Smarter
Staff Utilization
Reduce routine outreach demands so staff can focus their attention on patients who need personal assistance and meaningful follow-up.
Proven In Practice
Better Connections.
Measurable Results.
Parkview Health
HCAHPS Recovery and Improvement with AdvoCor
Parkview Health used AdvoCor to rebuild its patient experience program following pandemic-related staffing and resource challenges. AI-prioritized rounding and real-time patient engagement helped the organization focus care teams on patients who needed attention most—driving measurable HCAHPS improvement without adding FTE hours.