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Patient Experience

AI in the Patient Experience Space

Leading the patient experience improvement effort in today’s healthcare climate is challenging. Unfortunately, the COVID-19 global pandemic has significantly impacted the entire healthcare industry. Historic financial losses aligned to declining volumes with patients being soured about their recent healthcare experience. Additionally, effective July 1, 2020 all organizations are again being held accountable for their publicly [...]

Healthcare Industry Leader Named Chairman of Clinical Advisory Board

Dr. Charles Safran, an internationally renowned expert in applied healthcare informatics, has been named Chairman of the Clinical Advisory Board of HydraCor, LLC. He will be advising the New Hampshire based company on the development of new clinical applications for its AdvoCor® Platform. “Industry leading healthcare providers increasingly recognize that it is not [...]

Augmented Intelligence Powering Human Care in Hospitals

"Around the world, hospitals are increasingly required to track patient experience. Regulatory authorities see it as a way to improve patient care, but it’s also a way to manage costs. In the United States, 'pay for performance' has been a factor since the Affordable Care Act was passed in 2010. U.S. hospitals get paid for [...]

Gary Tomcik Makes Happiness the Rule, Not the Exception

"NCH Healthcare System's chief experience officer Gary Tomcik uses positivity to amplify patient and employee happiness and advance patient rounding practices In the course of a twelve-hour shift, physicians, nurses, and ancillary staff interact with hundreds of people. More complexly, no patient is exactly the same. Each embodies a unique medical history, [...]