Consumerism Calculator
Consumerism Calculator
The intent of the consumerism calculator is to identify a hospital’s HCHAPS performance and illustrate a correlation to consumerism, defined as patient referral, patient leakage, and patient loyalty. Based on Deloitte’s “2015 Survey of US Health Care Consumers”, we correlate the current performance in HCAHPS top box and bottom box to determine how likely a patient will return to a hospital or not, and how likely a patient is to refer a new patient or not. We then present a corresponding dollar figure for each.
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Detractors : The percent of patients that rate your hospital a 6 out of 10 or lower on HCAHPS
Promotors : The percent of patients that rate your hospital as a 9 or 10 out of 10 on HCAHPS
Revenue : Total annual revenue for your hospital/HCO. This information can be found for the last calendar year at www.AHD.com