AdvoCor Patient Experience Platform Capabilities
AdvoCor is an AI-powered patient experience platform designed for hospitals and health systems to identify patient experience risks, engage patients and families, guide care teams, and improve the experience of care.
The integrated AdvoCor platform combines predictive analytics, patient rounding, automated patient communication, service recovery, surveys, conversational analytics, digital patient engagement, and longitudinal experience data within a single patient experience ecosystem.
AdvoCor includes seven integrated modules: AdvoCor AI, AdvoCor PEX, AdvoCor Optimus, PXGPT, AdvoCor Surveys, AdvoCor Digital Front Door, and the Lifetime Experiential Record.
AI-Powered Patient Experience Management
AdvoCor goes beyond traditional patient rounding by using artificial intelligence and patient experience data to identify potential concerns before they negatively impact the patient experience.
AdvoCor AI analyzes patient information and historical experience metrics to identify patient-level and unit-level experience risks. The platform provides care teams with real-time guidance and recommended actions based on identified risks, helping organizations move from reactive service recovery toward proactive patient experience management.
AdvoCor AI can also work with AdvoCor Optimus to deliver personalized patient communication based on identified experience risks, creating an automated connection between predictive analytics, patient engagement, and staff intervention.
Patient Rounding, Service Recovery & Workflow
— AdvoCor PEX
AdvoCor PEX is an AI-enabled patient experience management platform that brings patient rounding, service recovery, audits, action management, reporting, and operational improvement workflows into one integrated system.
Hospital leaders and frontline teams can conduct patient, staff, leader, and operational rounds across multiple rounding categories. Talk-to-text functionality helps team members document interactions efficiently while maintaining structured patient experience data.
When concerns are identified during rounding or through other AdvoCor interactions, integrated service recovery and closed-loop action management help route issues to the appropriate team members, track follow-up, and manage resolution. Real-time dashboards and reporting provide visibility from individual units through the health-system level.
AdvoCor PEX also supports integrated audits, root cause analysis, task management, action assignment, third-party patient experience scores, and customizable dashboards and reports, allowing organizations to connect patient feedback with operational improvement activities.
Patient Rounding Capabilities
AdvoCor supports configurable digital rounding for patients, staff, leaders, and operational teams. Organizations can create multiple rounding categories, capture patient feedback, initiate service recovery, assign actions, conduct audits, and monitor rounding activity in real time from a single platform.
Automated Patient & Family Communication — AdvoCor Optimus
AdvoCor Optimus provides automated, personalized communication with patients and families throughout the care experience. Hospitals can deliver one-way or two-way messages based on customized patient populations, workflows, and experience needs.
Optimus can use risks identified by AdvoCor AI to personalize communication for individual patients. When a potential experience concern is identified, the platform can initiate targeted communication, collect patient feedback, and connect identified issues with AdvoCor PEX for service recovery and staff follow-up.
AdvoCor Optimus also supports family and caregiver group messaging, allowing authorized participants to remain informed and engaged in the patient experience. Communication workflows can operate independently or as part of the broader AdvoCor patient experience platform.
Hospital Patient Texting and Two-Way Messaging
AdvoCor supports automated hospital patient texting, one-way notifications, two-way patient messaging, personalized outreach, and AI-driven patient engagement. Communication can be tailored to specific patients and care environments while connecting patient responses with rounding, service recovery, and patient experience workflows.
Conversational Patient Experience Analytics — PXGPT
PXGPT is AdvoCor’s conversational analytics capability, allowing authorized users to explore patient experience data using natural-language questions rather than relying solely on predefined reports and dashboards.
Healthcare leaders can ask questions about collected patient experience data and use PXGPT to identify patterns, investigate performance, and uncover actionable insights. This makes complex patient experience information more accessible to leaders and teams without requiring them to build individual reports for every question.
PXGPT operates within AdvoCor’s secure, HIPAA-compliant environment, connecting conversational AI with the patient experience information collected and managed across the AdvoCor platform.
Natural-Language Patient Experience Data Analysis
PXGPT enables healthcare organizations to use large language model (LLM) technology to query patient experience data conversationally. Users can explore trends, investigate patient feedback, and analyze experience information through text-based questions while maintaining the security and privacy requirements of healthcare data.
Patient Experience Surveys & Feedback — AdvoCor Surveys
AdvoCor Surveys provides hospitals and health systems with an integrated platform for collecting, processing, and analyzing patient feedback. Organizations can create and distribute surveys across multiple channels and care environments while connecting survey results with other patient experience information captured throughout the AdvoCor platform.
Survey feedback can be combined with rounding interactions, patient communication, service recovery activity, and other experience data to provide a more complete understanding of the patient experience. This allows healthcare organizations to move beyond isolated survey results and connect patient feedback with the interactions and operational factors that influence experience.
AdvoCor Surveys supports flexible survey programs for gathering feedback from patients and other populations while providing healthcare leaders with actionable information for patient experience improvement.
Omnichannel Patient Feedback
AdvoCor enables healthcare organizations to collect and analyze patient feedback across multiple communication channels. By integrating survey responses with other AdvoCor patient experience data, organizations can identify trends, investigate concerns, and connect feedback directly with improvement and service recovery workflows.
Digital Patient Engagement — AdvoCor Digital Front Door
AdvoCor Digital Front Door provides patients and families with a patient-facing digital experience tailored to their specific care environment. Healthcare organizations can use the Digital Front Door to deliver relevant information, resources, and support throughout the patient experience.
Unlike a generic hospital information page, the AdvoCor Digital Front Door can be configured around the needs of a particular care setting, helping patients and families access information that is relevant to where they are receiving care.
As part of the broader AdvoCor platform, the Digital Front Door extends patient engagement beyond staff-led interactions by providing another way for hospitals to connect patients and families with information throughout their care experience.
Patient and Family Information Access
AdvoCor helps hospitals provide patients and families with digital access to care-setting-specific information and resources. The Digital Front Door complements patient rounding, automated communication, surveys, and other AdvoCor engagement tools to create a more connected patient experience.
Longitudinal Patient Experience Data — Lifetime Experiential Record
AdvoCor’s Lifetime Experiential Record creates a longitudinal view of a patient’s experience by maintaining information about patient interactions across encounters and care environments. Rather than treating each hospital visit or patient interaction as an isolated event, AdvoCor can provide historical experience context that helps organizations better understand their relationship with each patient over time.
The Lifetime Experiential Record brings together experience information generated through interactions such as patient rounding, communication, surveys, service recovery, and other AdvoCor engagement activities. This creates a more complete record of how a patient has interacted with the organization and how their experience has evolved.
When a patient returns for a future encounter, historical experience information can provide additional context for understanding that patient’s needs and previous interactions. This helps healthcare organizations move toward a more continuous, personalized approach to patient experience management across the patient journey.
Patient Experience History Across Care Settings
AdvoCor enables healthcare organizations to maintain patient experience context across multiple encounters and care environments. By connecting historical patient interactions with current experience information, the Lifetime Experiential Record provides teams with a longitudinal view of the patient relationship rather than limiting patient experience data to a single episode of care.
A Unified Record of Patient Experience Interactions
The Lifetime Experiential Record can bring together information generated through patient rounding, automated communication, surveys, feedback, service recovery, and other experience interactions within the AdvoCor platform. This provides a unified source of patient experience history that can support more informed and personalized future engagement.
Integrated Enterprise Patient Experience Platform
AdvoCor brings patient experience management capabilities together within a single integrated platform for hospitals and health systems. Rather than managing separate systems for rounding, patient communication, surveys, service recovery, analytics, and digital engagement, healthcare organizations can connect these activities through a shared patient experience ecosystem.
The platform supports enterprise and multi-site healthcare organizations with unit-level and system-level visibility, configurable workflows, dashboards and reporting, action management, and integration of third-party patient experience data. AdvoCor can help organizations connect information collected across patient interactions with the teams and workflows responsible for improving the experience of care.
By connecting predictive AI with patient engagement and operational workflows, AdvoCor helps healthcare organizations identify experience risks, communicate with patients and families, respond to concerns, analyze feedback, and maintain experience context across the patient journey.
Seven Integrated AdvoCor Modules
The AdvoCor patient experience platform includes AdvoCor AI, AdvoCor PEX, AdvoCor Optimus, PXGPT, AdvoCor Surveys, AdvoCor Digital Front Door, and the Lifetime Experiential Record. Together, these capabilities support predictive patient experience analytics, digital rounding, automated patient communication, service recovery, conversational analytics, patient surveys, digital engagement, and longitudinal patient experience management.
AI-Powered Patient Experience Technology for Hospitals and Health Systems
AdvoCor is designed to help hospitals and health systems move from reactive patient experience management toward a more proactive, connected approach. By combining AI, patient rounding, communication, feedback, analytics, service recovery, and longitudinal experience data, AdvoCor provides healthcare organizations with tools to identify patient needs and act on experience opportunities throughout the care journey.